Contact Us 804.320.5488



When there is a large weather event,  insurance claims may be processed slightly different than during normal times. Here are some tips on what to expect during high volume times.

  • Having your policy number when you call will expedite the insurance claims process.
  • Have daytime phone numbers and email addresses handy to give the insurance company.
  • Give as much detail as you can on the damages and the severity. If roads are blocked or local authorities are restricting access, let the insurance company know. 
  • You should be contacted within 48 hours of reporting your insurance claim. 
  • Your first form of contact may be a letter or email explaining what to do in your particular situation.
  • The insurance company may use an independent adjusting company or a local contractor, rather than a staff adjuster during high volume times.
  • Do what is reasonably necessary to protect your property. Save any receipts for money you spend to do this. If you can take photos, please do.
  • Have trees removed from homes, out buildings or fences. Be wary of price gouging.
  • Watch out for unlicensed, out of state and new start-up contractors.
  • If your home is uninhabitable, your local agent may have the ability to advance a check for a hotel and essentials. Save any receipts. A home without electricity is inconvenient but is not considered uninhabitable unless you need to keep medical equipment running.
  • Adjusters can write estimates, however if you have a specific contractor you wish to use, we can review their estimate and come to an agreed price.
  • You will receive a copy of the insurance adjuster's estimate. Give a copy of the adjuster's estimate to the contractor of your choice.
  • You should receive a check within 10 days of receiving the estimate.
  • If you have a mortgage on your home, you will want to contact them to find out their procedures for claim checks, as their name will be included as a payee.

We're also here to answer your insurance claim questions, so contact us via email or call us at (804)320-5488 so we can help you! Our offices are conveniently located on Midlothian Turnpike in North Chesterfield, Va.
Share |

No Comments

Post a Comment
Required (Not Displayed)

All comments are moderated and stripped of HTML.
Submission Validation
Change the CAPTCHA codeSpeak the CAPTCHA code
Enter the Validation Code from above.
NOTICE: This blog and website are made available by the publisher for educational and informational purposes only. It is not be used as a substitute for competent insurance, legal, or tax advice from a licensed professional in your state. By using this blog site you understand that there is no broker client relationship between you and the blog and website publisher.
Blog Archive

View Mobile Version

Our Carriers Our Company Services Contact Us More Help
Who We Are
Meet Our Team
Customer Service
Get A Quote
Make a Payment
Send A Message
Location Map
Frequently Asked Questions
GET SOCIAL WITH US Facebook Twitter LinkedIn   
10045 Midlothian Turnpike, Lower Level | North Chesterfield, VA 23235 | 804.320.5488 Powered by Insurance Website Builder

Join Our Newsletter Refer A Friend Our Partners Get A Quote